I’m updating today since I know a number of you have ordered from Zaycon in the past.
What’s going on with Zaycon Fresh?
Zaycon abruptly suspended operations as of 6/25/18
Here’s how their site reads as of June 25:
It is with deep regret that we inform you that as of today, June 25th, we are suspending business operations. Zaycon Fresh has put forth monumental efforts to endure recent challenges but conditions are such that this suspension is necessary. Updates will be forthcoming as we are able to provide them. For questions email: [email protected].
Zaycon is not responding to anyone
Zaycon has not been responding to customer emails and phone calls since June 25.
Zaycon has been cancelling future orders
Zaycon has been sending out mass emails and texts cancelling customers’ outstanding orders — but with no information on how and if payment will be refunded.
Zaycon is embroiled in a lawsuit
Zaycon is embroiled in a lawsuit with a previous investor, but at the time of this post has not filed for bankruptcy.
What you should do if you have an outstanding Zaycon Fresh order:
1) If you receive a text message this week saying your order is being delivered
Go and see if you can pick it up. Drivers were laid off by Zaycon earlier this week, but some have been finishing out their routes in order to drop off food that was already in the truck or ready to be picked up. I’ve had a couple of comments on Facebook that people did receive orders Tuesday and Wednesday; while others did not, so it seems to be hit or miss.
2) If you have outstanding orders out past this week (or your delivery does not arrive this week)
Contact your bank or your credit card company and disputing the charges. To do so:
- Search your email box for your order confirmation to verify how you paid for the order and the order date.
- If you paid via credit card: Call the number on the back of your credit card and explain that you would like to dispute the charge since the company took your money, failed to deliver the product you purchased, and has gone out of business,
- If you paid via debit: Call your the customer service number for your bank and tell them you need to dispute the charge since the company took your money, failed to deliver the product you purchased, and has gone out of business.
Banks and credit card companies have different dispute windows and policies. Good luck, guys! I’m so sorry; this is as much of a shock to me as to anyone else. 🙁