What If My Catalina Didn’t Print?

Catalinas, or coupons that print out on these handy little machines by the registers, are one of the best ways to save at some major grocery chains. OYNO (“on your next order”) Catalinas are coupons that are good for X$ off your next shopping trip, which basically work like cash — so guard them like cash, and use them before they expire! But, what do you do if your Catalina doesn’t print as expected?

What if my Catalina didn’t print?

First, let’s back up and talk about how to help make sure your Catalina does print

1. Before you ring up your items, make sure that the light on your Catalina machine is a solid green. Red = Bad. Blinking = Bad.
2. Try to avoid Catalina shopping between about 11PM and 3AM. Catalina will go down for a bit sometime in there to update, so, when they’re down, no Catalinas for you.
3. If you are rolling a store Catalina, that is, using it to buy something else that will give you a new Catalina, note that sometimes this reduces the price the register sees you as paying for your items. This is because it comes off as a store discount, meaning that your items technically cost less. (At Meijer in particular, store Catalinas never roll.) Rolling manufacturer Catalina coupons is generally fine, as manufacturer coupons are a form of payment.

OK, I did all that, but still my Catalina didn’t print

1. If the specific Catalina deal is listed in the ad or on the shelf, talk to customer service before leaving the store. They may have a failsafe barcode that they can use to generate a replacement if your Catalina didn’t print.
2. Contact Catalina Marketing by filling out this handy form on their website. You’ll have to upload your receipt to show you purchased the qualifying products, but they’ll often mail you a replacement for the Catalina you missed.