Update: Jewel emailed a response today 2/9: “After reviewing the issues you described, we recognize that in some situations we have potential offer collisions occurring at JEWEL-OSCO. This is an issue we’re working to resolve quickly and permanently, and we appreciate you bringing it to our attention.”
A number of you have been commenting about issues with Jewel’s registers and coupons lately. Jill Cataldo has a great post up with some receipts illustrating some of the issues that you might want to take a look at, but here’s what you need to be aware of:
- On a buy one get one free sale, Jewel’s policy still allows for the use of two manufacturer coupons, one on each item. Unfortunately, their registers are still automatically reducing the value of your second coupon to $0.00. This has been happening since they switched registers last summer, so you should be aware and ask your cashier to adjust your coupon value manually.
- The same issue applies with overage. Their July 2012 coupon policy allows for overage, or for a coupon that’s over the value of an item to scan in at full value, the “overage” there applying towards other items in your order. Well, the registers helpfully automatically reduce the value of your coupon to the value of the item, meaning that you don’t get your overage unless you argue for it. Many cashiers are unaware that Jewel now allows overage, so be prepared with a copy of the policy or be prepared to talk to customer service.
- On a buy one get one free sale where you have a coupon for “X cents off two items,” the registers are sometimes reducing the value of the coupon by half. Essentially, they are attaching half the value of the coupon to one item, and half to the “free” item, and ringing the half they choose to attach to the “free” item up as: $0.00. We saw this most recently with the Orville Redenbacher $.75/2 coupons on last week’s buy one get one free sale, which many of you mentioned rang up at $.38 off rather than the full $.75 off you were entitled to receive. Again, watch for this and be sure to mention it to your cashier so that they can enter the value manually.
- On an instant savings deal, such as last week’s “buy five participating General Mills items, get them for $1.88 each” sale. When you load e-coupons onto your card from the Jewel site, and then use them on items that are on an instant savings deal, it reduces the amount of instant savings you get. The registers automatically negate the e-coupon, and just make the price after instant + e-coupon that same $1.88, so you basically get nothing for your coupon. This was happening to some of you on another GM instant savings deal a while back, and I was informed it was fixed, but unfortunately: not. There’s not much you can do here, since it’s convoluted and most Jewel staff at the store level don’t seem to know that they even have these new e-coupons available.
- Some store coupons have automatically been scanning in at $0.00 rather than their face value — but don’t beep, so you won’t realize this unless you are watching the register or check your receipt later. Jill mentions this happening with some of the “great value” coupons on the Jewel site a while back — but I’ve also had it happen with Catalinas and with other store printables. Watch when they scan a store coupon to make sure your total actually goes down. If not, they’ll have to enter the value manually.
Phew. So there’s your heads up for the day: Basically, watch the registers, know your policy, and be prepared to stand up for your coupons.