Laundry detergent no-go at Meijer — Babies R Us not considered competitorPosted at 11:57 am by rachel in meijer
Laura shares a response she received from Meijer corporate, and Don was also told the same thing. Apparently they do not consider Babies R Us a “competitor,” so will be instructing stores not to accept the BRU/TRU laundry detergent coupon. This is disappointing, but at least now we know so that it is not hit or miss depending on store/cashier. Here’s the statement Laura received:
I wanted to close the loop on the Babies R Us coupon you brought to our attention. Late last night we communicated directly with our stores in regards to clarifying our coupon policy….stated here below for reference. The policy can be found online, and is where we direct customers in order to ensure that we are communicating consistently with all customers, across all stores. As we spoke on the phone, we are instructing our stores to not accept the Babies R Us coupon. This is consistent with the conversation you and I in which I stated that Meijer classifies Babies R Us as a specialty retailer and not a major competitor. So, first issue, we’ve clarified the immediate issue and concern with our stores, so that we are consistent.
However, as you pointed out, there remains ambiguity in how we define “major competitors” and in how customers interpret “major competitors.” This is an issue, we are continuing to work on in the few weeks and will look to publish an updated Coupon Policy immediately thereafter. Please rest assured, that we will take full consideration of the questions you raised including potentially naming those competitors.
Again, thank you for your feedback.
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