Update, guys — this post is getting a lot of traffic and comments. Since I originally ranted back in April 2010, and it is now almost 2014, and I haven’t been to a Kmart in at least a couple of years, I don’t believe Shop Your Way Rewards still works this way.
So. You know how you had to get that silly Kmart “rewards” card in order to do double coupons this last round? And that the card is supposed to accrue $ back based on your purchases?
Guess what I’ve been reading today! If you use coupons at Kmart (and if you’re shopping at Kmart without coupons, you’re reading the wrong blog), they deduct the value of those coupons from your rewards card balance. If you use coupons on a double coupon day, they deduct the double coupons from your balance. Some people’s balance has been going negative after shopping doubles — no, they don’t bill you, but you have to earn it back before anything else accrues. Check your own balance and see what you see. Here’s the email they’re sending out:
Dear [foolish person who shopped at Kmart],
Thank you for contacting Shop Your Way Rewards regarding your rewards balance. Rewards are earned based on the amount a member pays for an item, prior to taxes. However, when coupons are used, the amount of the coupon is then deducted from the rewards account due to the discount taken off of the item.
We apologize for any frustration this may have caused. We value your business and look forward to serving you in the future.
Shop Your Way Rewards Member Service
I just don’t even have the words to describe the ridiculousness of this one. Dear Kmart: A coupon is a form of payment. You get the money. Penalizing your customers? Bad move.
Tell you what — I don’t think that “shop your way rewards” is an appropriate name for this program. Any suggestions?