Here are some common questions about Dominick’s Just for U that keep cropping up in comments, email, Facebook… and the answers they don’t really themselves provide.

Q: I redeemed an offer but it still shows available online. Can I do it again?

A: No. For whatever reason, offers do not disappear off of your card after you redeem them.  However, “one-time offer” personalized deals will only come off once. Electronic coupons in the Coupon Center only come off once. So you kind of have to keep track of what you have already used.

Q: I have an offer that says “limit 2″ and then under that says “unlimited.” What the heck does that mean?

A: This means that the offer is limited to two per transaction (shopping trip), but you can do it multiple times. Come back later and do it again.

Q: Can I use paper coupons with “personalized deals?”

A: Yes. You can always use paper coupons with personalized deals, since they are just prices.

Q: Can I use paper coupons with the electronic coupons in the Coupon Center?

A: Sometimes.

• You can use paper manufacturer coupons together with store electronic coupons. Those that are the same as in the store coupons in the paper ad are always store coupons.
• You cannot use paper manufacturer coupons together with manufacturer electronic coupons. The register will beep and say an e-coupon has already been applied.
• The coupons are not labeled as store or manufacturer online, so there’s no foolproof way to tell about the ones that are not the same as in the ad. MOST of them, but not all of them, are manufacturer coupons.

Q: Are coupons available to load until their expiration date?

A: No. They often disappear from the coupon center before their expiration date, so load them if you think you’re going to use them.

Q: A coupon I loaded disappeared from the Coupon Center, but it hadn’t expired. Is it still on my card?

A: Probably. Click on the “shopping list” link at the top of the Coupon Center in Just for U and it will list the e-coupon if it is still on your card.

Q: I have multiple offers that require a $10 minimum purchase. Can I redeem all of them on one $10 minimum purchase or do I need $10 minimum for each offer?

A: You only need one $10 minimum purchase for all of your offers that require it; you can redeem them all in one transaction.

Q: Just for U made me choose my closest store. Will my offers only work at that store?

A: No. They are valid at any Dominick’s location.

Q: What happens if I have a personalized price for an item that goes buy one, get one free?

A: You get two for the personalized price, which is generally lower than the jacked-up price on a BOGO sale. The first item will ring at your personalized price and the second at $0.00.

Q: What happens if I have a personalized price on an item in an instant savings deal?

A: You will get the instant savings off the personalized price. So, for example, if you have Skippy peanut butter at a personalized price of $2.02, and there is a “buy four save $4.00 instantly” deal going on, you will get them each for $1.02 when you buy four.

Q: I’m not getting offers that are advertised to everyone on my card. What’s up with that?

A: No one knows. Dominick’s customer service will promise to get back to you. To date, they have not fixed it for anyone that I’ve seen. I’d head to customer service and grab a new card, just for kicks.

Q: I have an offer that says it’s good on “selected varieties.” How can I find out what varieties are included?

A: Sometimes items are tagged in store, but it’s usually trial and error. No, I’m not kidding — they don’t make a list available, and often items that seem they should be included are not. If you buy an item and the discount doesn’t come off, head to customer service. They’ll either give you the discount, or you can return the item.

Q: How do they figure out what personalized deals to offer me?

A: These are supposed to be based on items you have bought previously and items they “think you will like.” These are often competing items to the ones that you actually buy, kind of like when you buy Jif peanut butter and a coupon for Skippy pops out of the Catalina machine. Some, however, seem to be completely random — I’ve had dog food on mine, and I have no dogs, for example.

Q: I am reading on other forums that people share personalized deals. How do they do that?

A: At Dominick’s, they can look up your card by phone number. So, what happens if you use someone else’s phone number instead of scanning your card? You get their personalized deals instead of your own. I’m making no comments here about this, but that’s how they’re doing it.

Q: I have two different electronic coupons on my card for the same item. Will they both come off if I buy one item?

A: Sometimes, but not always. If you are at a store with self-checkout you can do it there and see what comes off right after you scan the item.

Q: I often find that my Just for U offers don’t come off right at the register. Is it just me?

A: No, it’s not just U. This happens a lot. Always, always, always check your receipt before you leave the store and get a refund at customer service if items ring higher than expected. If you’re especially nervous or your store is especially suspicious, print out your “shopping list” as proof in case it becomes necessary.

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Anything else? Ask here and I’ll answer if I can.

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